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Product Information

We provide detailed information about each of our products, including ingredients and usage instructions. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance.

Shipping and Delivery

We strive to ship your orders as quickly and efficiently as possible. You will receive a shipping confirmation email with tracking information once your order has been shipped. If you have any questions or concerns about your delivery, please contact our customer service team.

Returns and Exchanges

We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t work out. If you need to return or exchange a product, please contact our customer service team within 14 days of purchase for assistance.

FAQ

We offer a hassle-free return policy within 14 days of purchase. Products must be unused and in their original packaging for a full refund or exchange.
Determining your skin type is essential to selecting the right skincare products. We recommend consulting with a skincare professional or using our online skin type quiz to determine your skin type.
Yes, all of our products are cruelty-free and never tested on animals. We take pride in using only natural and organic ingredients that are safe for both you and the environment.
We currently offer shipping within Taiwan only. Shipping rates and delivery times may vary depending on the destination. Please check our shipping page for more information.
If your products arrive damaged, please contact our customer service team within 48 hours of delivery for assistance. We may require photographic evidence of the damage to process your claim.

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